Carol Cassara

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Searching: Home » Customer Service

When the consumer wasn’t invisible

November 15, 2016 By Carol Cassara 26 Comments

old-days

Who among us can't appreciate a good rant that has nothing to do with politics and everything to do with nostalgia for the good-old-days? This piece recently appeared in the newsletter of the California Bluegrass Association and it's written by their regular columnist, Charles Brady, who happens to . . .

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Filed Under: Blog Tagged With: Customer Service

Please DO NOT

September 12, 2016 By Carol Cassara 33 Comments

pet-peeve

It's time to unload not just a pet peeve, but an entire kennel of irritation. I'll bet you share some of these. So here goes: Do not tell me you miss me unless you are my mother or my husband or a friend.  I'm not going to buy anything else. I'm not. So, retailer, stop sending me emails to say you . . .

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Filed Under: Blog Tagged With: Customer Service

Come on over and vent

June 5, 2015 By Carol Cassara 18 Comments

Yes, I know. I am supposed to be above the little, petty irritations of life.  I should have a lofty view. After all, I have a blog named Heart Mind Soul, right? Nahh. Lots of stuff irritates me, and one day last week I was reminded of a few of them. The Safeway baggers. Now, I have to tell you . . .

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Filed Under: Blog Tagged With: Blog, Customer Service, Opinions

Definitely NOT neighborly

May 29, 2015 By Carol Cassara 25 Comments

Our neighborhood has an online "back fence" on which neighbors chat about neighborly things.  (I know. Hey, it's Silicon Valley, right?)  Once in a while, situations that are not neighborly are posted. (They're always the most interesting.) When I saw this posted, I knew I had to share it: Help! . . .

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Filed Under: Blog Tagged With: Blog, Customer Service, Opinions

Customer service secrets of big companies

January 10, 2015 By Carol Cassara 24 Comments

Today I'm revealing customer service secrets that big companies don't want you to know. Did you know that many big companies have special departments to handle customers who escalate their complaints in a certain way? And that the staff of those special departments are charged with making the . . .

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Filed Under: Blog Tagged With: Blog, Customer Service, Opinions

Why consultants fail

November 11, 2014 By Carol Cassara 19 Comments

why-consultants-fail

As a young public relations professional I had the luck to begin my career with a century-old company. It was a regional telephone company with a long history of customer and media relations. My boss was a former Associated Press editor and I was trained right in writing, too. But the single most . . .

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Filed Under: Blog Tagged With: Blog, Customer Service, Opinions

When customer service goes right. Mostly, anyway.

January 27, 2014 By Carol Cassara 4 Comments

In a day when many companies are placing increasing distance between them and their customers, one company that’s doing exactly the opposite stands out. That company is Delta Airlines. Delta hasn’t asked me to write this, paid me or given me anything at all for this post. It’s just that recent . . .

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Filed Under: Reviews, Trippin' Tagged With: Customer Service, Opinions, Travel Tips

Service, shaving & what we can learn from India

November 17, 2013 By Carol Cassara 5 Comments

We're a self-service country, so it's interesting to see that in India, people engage others to do such daily tasks as laundry (see my post on the huge outdoor laundry in Mumbai)  and...a shave. As we drive through the countryside, I've seen these scenes all over India. Yesterday, I saw four barber . . .

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Filed Under: Trippin' Tagged With: Asia, Customer Service, India, Opinions, Travel Tips

Old-time pharmacies gone the way of the Edsel

August 28, 2013 By Carol Cassara 4 Comments

I'm really lucky to be in the age group that remembers old-time pharmacists. You know, the ones that knew us, our ailments and wanted to sit for a spell and give us kindly professional advice?  Yeah.  There are many things I  remember and miss about the past, and this is one. Maybe you're . . .

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Filed Under: Blog Tagged With: Blog, Childhood, Customer Service, Opinions

The negotiation goddess meets Comcast

November 26, 2012 By Carol Cassara 6 Comments

It was a morning like any other morning: I was up way too early. A few bills were sitting on my desk and I figured I'd pay them.  One of them was from my cable / internet provider, a company that's name begins with a C and ends with a t."Wow!" I thought, "$230.00 is high. Way higher than our normal . . .

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Filed Under: Uncategorized Tagged With: Customer Service, Opinions

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Carol-hat-EldersenseYour visit may make you laugh, think or expand a point of view. It might inform, inspire or even push some buttons. You’ll find intriguing discussions of spirituality as well as new ideas of all kinds.  You’ll also find some of the smartest commenters on the web. You don't have to agree with me either--all views respectfully expressed are welcome. So if something resonates with you in any way, don't hesitate to comment! Thank you for stopping by--oh, and why not subscribe so you don't miss a post?

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